Business Outsourcing - If It Is For Customer Service, Do They Speak So That The Customer Can Understand Them?

If you are looking to save money and thinking about
using a business outsourcing company for your
telemarketing or your technical support needs, you
must consider the communication issues that might
arise with outsourcing.

Many times when people call a customer service or call
center for assistance with their account information
for a company they complain because there is a
language barrier and it is hard to understand what the
people are saying.

If you are considering hiring a company for your
outsourcing needs, you should ensure that the customer
service representative’s first spoken language is of
the customers who will be calling.



If it is not, it should be guaranteed to you that the
representatives will be able to speak your language
well enough to understand them.

One way to guarantee the language barrier will not
exist with the customer service representatives from
the outsourcing company you are hiring is for you and
other team members to make phone calls to the
representatives who will be representing you.



This way, you and your team members can speak to the
individuals and verify if their spoken language is
good enough for your customers.

Most communications problems with call centers and
customer service representatives occur from using
offshore outsourcing groups.

Business outsourcing can save your company a lot of
money. However, it is for you to decide which is more
important, your customer satisfaction with your
customer service and support or the amount of money
you are saving through your outsourcing endeavors.

You may find your customer count goes down once you
begin outsourcing your customer service needs.

Dan and Deanna "Marketing Unscrambled"

Business Outsourcing- Do You Go Outside Your Own Country?

Many people believe business outsourcing to companies
outside of the United States is not right and we
should hire our own citizens.

Many of the accusations are regarding keeping the
money in the U.S., dodging taxes, and more.

When a company uses business outsourcing for their
project needs, customer or technical support, or call
centers they are saving a lot of money they would
normally have to pay to the government in Federal
taxes.

Businesses usually have to pay a double tax.
Corporations are taxed on an extremely high level
income tax rate. When a company uses a business
outsourcing company then they don’t have to pay the
taxes to the United States.

In addition, they are able to pay a much lower wage to
people who are willing to accept whatever they can
get. This can save a business millions of dollars in a
year.



Another big criticism is that American companies need
to keep the money in the United States. They need to
create the jobs for Americans and Americans need the
money.

The money and the jobs should stay in the U.S. and
this would be supporting the local economy. Many
people believe this argument to be true but the money
savings is the biggest benefit. S

Arbanes-Oxley has also forced companies to flee out of
the jurisdiction of the United States so they do not
have to be compliant.

Many people complain about companies outsourcing their
employees and giving jobs to people outside of the
United States.

However, businesses benefit much more because of the
high taxation's that occur on businesses and the strict
policies toward businesses.

Dan and Deanna "Marketing Unscrambled"

Business Outsourcing - Drawing Up The Contract !

When you consider business outsourcing it is important
to draw up a contractual agreement for you and the
outsourcing company to sign.

This agreement will define the project in full
including items such as the time line, budget, people,
and more.

When you decide on a business for outsourcing it is
important to draw up a contract. The contract will
spell out all of your expectations to the project and
what the role of the company and their employees will
be.

This gives you the opportunity to hold the company
accountable for the work you are asking to be done.

When you sign a contractual agreement for business
outsourcing the contract will specify the time frame
of the project and set a time line.



The time line will set milestones during the project
and specify each with an expected completion date. In
addition, many contractual agreements will specify
percentages of payment according to the completion of
each set milestone.

If the completion or the milestone is not met on the
expected date, a stipulation may be defined on the
contractual agreement also.

The contract signed between you and a business
outsourcing company will define the budget of the
project and what the company has agreed to do the
project for.

If the company has underbid the project, then they
must pay the excess funds to complete the project. It
is not your responsibility if the company underbids
and the contract should be clear on this.

This includes the amount of hours it takes for
completion of the project. If the company promised the
project would be completed in a certain amount of
hours and it is not then their staff will be working
for free until the project is completed.

You must sign a contractual agreement along with the
business outsourcing company you are hiring. This is
to protect the company and the funds you have for the
project.

Dan and Deanna "Marketing Unscrambled"

Risk Management When Outsourcing !

The steps should include identification, planning,
mapping, defining, developing, and mitigation.

A business outsourcing group is your best option for
risk management issues. This is because if something
happens you can put the blame on someone else and it
is not all on you.

The first step the company will cover is identifying
the risks that may occur to the company or the domain
of interest.

You will need to establish a plan with the company for
the remainder of the process for your risk management.

When you are working with a business outsourcing
company they will map out the social scope of managing
risk, the stake holder’s objectives and identity, and
the basis risks are evaluated.

They will also determine if there are any constraints
that might slow down your project for establishing a
good risk management process.

You will then need to establish a framework which will
explain an agenda for all activities you need to
complete to meet your goals. This will be a process of
setting certain time lines for completions of certain
projects.

Once you have worked with your business outsourcing
group with these steps you will then need to develop
an analysis plan to verify your risk management
solution is successful. You will need to mitigate also
using the resources available to you.

A business outsourcing company will help you with all
of your needs when you need to establish a solid risk
management plan for your business.

When you hire a business outsourcing company for your
risk management needs, you need to spell out the
context for your risk management process.

Dan and Deanna "Marketing Unscrambled"

Business Outsourcing - Know How You Are Working With

When you decide upon business outsourcing for project
needs it is important to verify who the people are who
will be working in your business. You should verify
the employees as you would your own.

If you run backgrounds tests on your employees, then
you should do the same with an outsourcing business’s
employees.

It will be hard for you to demand that outsourcing
employees agree to a background check or a drug test.



What you can do is use only a company who will provide
the proof to you the people are acceptable. You should
get a name of every person who will be entering your
business working on the project.

Sometimes when there are a lot of people entering the
business from an outsourced company it can be
confusing who is with the company and who is in the
building without authorization.

Be sure you know each employee who works for the
outsourced company and provide them with temporary
badges to wear. This way, anyone who is not wearing
one of the temporary badges can be questioned with
reason.

Your employees have a right to feel safe at their
place of work. You cannot bring in people who have
dangerous backgrounds to work on an outsourced project
for you.

You should verify all of the provided information and
know every person who will be working on an outsourced
project. All of these employees from the business
outsourcing company should be properly introduced to
your staff so everyone feels comfortable with the
people walking through the halls.

Dan and Deanna "Marketing Unscrambled"

LESSON #50: Introduction to Copywriting

LESSON #50: Introduction to Copywriting

Posted using ShareThis